TRUE NORTH VOLLEYBALL CLUB | TNVC

Operated by True North Volleyball Academy

CLUB POLICIES

These policies apply to all TNVC programs and participants.

1. Registration & Participation Policy

All participants must be fully registered and have completed all required waiver forms prior to participation in any TNVC program.

TNVC programs are designed to promote skill development, enjoyment, and a positive community environment.

TNVC reserves the right to modify schedules, instructors, locations, or program structure as necessary.

2. Payment Policy

Program fees must be paid in full unless otherwise agreed upon in writing.

Registration is not considered complete or confirmed until payment has been received.

3. Cancellation Policy

Parents/guardians may cancel registration prior to the program start date and receive a refund, minus a 4% administrative/processing fee.

Cancellations after the program start date are not eligible for refunds, except in the case of a season-ending injury supported by valid medical documentation.

If a participant becomes injured after the program start date, a prorated refund may be issued based on the number of sessions attended prior to the injury, minus a 4% administrative/processing fee.

4. Refund Policy

Full refunds will be issued under the following circumstances:

• Withdrawal prior to the program start date

• Participant is unable to participate due to illness or injury prior to the program start

• TNVC cancels a program

Prorated refunds may be issued under the following circumstances:

• Participant is unable to continue due to illness or injury during the program

• A valid medical note confirms the participant cannot continue for the remainder of the program

Refunds will be calculated based on sessions attended prior to withdrawal, minus a 4% administrative/processing fee.

Refunds will NOT be issued for:

• Late arrivals

• Missed sessions

• Schedule conflicts

• Change of mind

• Absences unrelated to a season-ending illness or injury

• Minor illness or injury that does not prevent participation for the remainder of the program

A doctor’s note is required for all injury-related refund requests.

All refunds are issued at the sole discretion of TNVC and will be processed via cheque or the original method of payment.

5. Attendance Policy

Regular attendance is strongly encouraged to support athlete development and safety.

Make-up sessions are not guaranteed for missed classes.

6. Code of Conduct

All participants and parents/guardians are expected to:

• Treat coaches, staff, and other participants with respect

• Follow all safety rules and facility guidelines

• Refrain from bullying, harassment, or aggressive behavior

TNVC reserves the right to remove any participant for serious or repeated misconduct without refund.

7. Health & Safety Policy

Participation in volleyball involves inherent risks of injury.

Parents/guardians confirm that participants are physically able to participate in all activities.

TNVC follows appropriate concussion awareness and injury response protocols.

8. Medical Information Disclosure

Parents/guardians must inform TNVC of any medical conditions, allergies, or health concerns that may affect participation.

9. Emergency Care Consent

In the event of an emergency, TNVC staff may seek medical treatment for a participant if a parent/guardian cannot be reached.

10. Media & Photography Policy

With parental/guardian consent, TNVC may use photos and videos of participants for promotional and marketing purposes.

11. Privacy Policy

TNVC collects, uses, and protects personal information in accordance with:

• Alberta’s Personal Information Protection Act (PIPA)

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

12. Program Adjustments Policy

TNVC reserves the right to modify schedules, locations, coaches, or program formats due to facility availability, weather conditions, safety concerns, or other circumstances beyond its control.

13. Personal Belongings Policy

TNVC is not responsible for lost, stolen, or damaged personal belongings brought to programs.

Policy Updates

TNVC reserves the right to update these policies at any time. The most current version will be available on tnvc.ca

Acknowledgment

By registering with TNVC, parents/guardians acknowledge that they have read, understood, and agree to all club policies.